Configuration over customisation
Unlike traditional or hosted software vendors, Xledger only has to maintain one version of the software, with all upgrades managed by Xledger on a quarterly basis. This allows customers to have access to innovation faster as new capabilities are released with each update. Xledger provides 4 major upgrades of its software every year at no extra cost for its customers, and best of all – all customers are on the same version of the software.
Customisation makes future upgrades cost- prohibitive due to their complexity and resource requirements and can be put off for months or even years. Because customisation changes the underlying application, it can even break a customer’s ability to upgrade to a future version. Consequently, customers endure the risk of being isolated on old releases. The burden and cost of recording, testing and transitioning customisations from version to version lies with the customer. On the vendor side, it drives product/service cost up unnecessarily.
At Xledger we address our customers specific needs with configuration rather than costly customisation. In fact, configuration is emerging as best-practice. By supporting configuration, Xledger allows customers to tailor business processes to meet their individual needs, but without compromising the upgrade path. Configurations are captured separately from application capabilities, so ongoing updates can occur without endangering customer configurations.
The total cost of ownership of ERP solutions is comprised of much more than just the one time sticker price of the software. Xledger provides a predictable “pay-as-you-go.” subscription-fee. There are no hidden fees for upgrading customisations and integrations in the future. Upfront or ongoing investments in hardware and software license fees are not required. The “pay-as-you-go” model with no other ongoing fees means Xledger can never tie you in if you are not happy: you are free to unsubscribe from the service at any time if you are not happy.
The vision behind Xledger is to simplify business management and reduce complexity by providing a standardised (out-of-the-box) solution built around best-practices. At Xledger we do not believe in customisation (writing code specifically for one customer), as this has traditionally been a tremendous cost-driver for implementation of ERP systems – and thus is contrary to emerging best-practices.
Xledger is highly configurable to meet each customer’s needs.
There are 14 different dimensions that are customer definable that give additional reporting and data element capabilities.This shift in paradigm allows companies to address their specific needs with configuration, rather than costly customisation (writing new code).
While customisation was common in many of the traditional on-premise legacy systems, some ERP “suite” vendors brought the practice of customisation to the cloud, and promote this as a benefit. However, while customisation might sound like a good idea, it is a tremendous cost-driver for both the customer and vendor.
With few exceptions, customers are better off with an out-of-the-box solution that can be configured to specific needs without writing new code.
By supporting configuration, this type of solution allows customers to tailor business processes to meet their individual needs, but they do so without compromising the upgrade path. Configurations are captured separately from the application capabilities, so on-going updates can occur without endangering customer-centric configurations.
True SaaS vendors allow companies to address their specific needs with configuration rather than costly customisation.
In fact, configuration is emerging as a best-practice – and many companies we talk to explicitly states that they don’t want any customisation. By supporting configuration, SaaS solutions (such as Xledger) allow customers to tailor business processes to meet their individual needs, but they do so without compromising the upgrade path.
Truly multi-tenant SaaS solutions are designed to be configurable and therefore easily upgradable, which provides a significant cost-savings factor when comparing SaaS to on-premise or fake SaaS solutions. Configurations are captured separately from the application capabilities, so on-going updates can occur without endangering customer configurations.
Configuration capabilities are built into the system and tested regularly, and the SaaS vendor will often guarantee configuration options will work through any and every update.
If there is any particular functionality that the customer needs that is currently not provided in the system, we will evaluate whether those capabilities will benefit other customers. If that is the case, we will consider developing those capabilities at no extra costs to the customer.